Fix payment problems, such as declined or incomplete transactions

If you take problems paying for Google products, you might need to fix a trouble with your payments profile.

Find the upshot you lot're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, delight practise then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit carte) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments middle, and try the transaction again.
  • Try using a Google Play gift menu to consummate the transaction.
  • Effort using the best interface for your calculating device:
    • If you're using a desktop calculator, try the transaction using the Google product'due south website.
    • If you lot're using a mobile device, try using the product's mobile app (if an app is bachelor).
  • If y'all're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order once again.
    • Endeavor creating a new Google account if you don't already have 1 and visiting the Google Store to attempt the transaction over again.

"Unable to complete transaction: Expired card"

Cheque to see if your payment method is upwards to appointment. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please use some other class of payment."

Notation: These steps also apply if you see the error message "Your payment didn't go through. Please try a dissimilar payment method or try again afterwards."

Endeavor the post-obit:

  1. Check to see if your payment method is up to date. If information technology isn't, update information technology in the Payments eye, then effort your purchase again.
  2. Make sure you accept enough money in your account for the purchase.
  3. If you're yet having issues, contact your depository financial institution to run into if there'due south a problem with your account.
  4. Endeavor making the purchase once again with a dissimilar payment method.

"Your payment was declined due to an issue with your account"

If y'all encounter this message, it might exist because:

  • We saw a suspicious transaction on your payments profile.
  • We need a piffling more information to protect your account confronting fraud.
  • We demand a little more than information to comply with Eu police (European customers but).

To set the issue, attempt the following:

  1. Get to the Payments eye.
  2. Have action on any errors or requests in the payments center.
    1. Y'all might demand to verify your identity before you tin purchase anything through your Google Business relationship.
  3. Brand certain your name, address, and payment data are upwards to appointment.

"Unable to process payment: Low menu residuum"

You lot might not have enough funds in your account to make the payment. Check your account balance or contact your depository financial institution.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your menu was reported as stolen. Yous must verify the card earlier you lot can apply it once more:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the carte du jour that says "Verification needed," click Verifyand thenCharge carte du jour.
  4. Within two days, you'll find a temporary charge on your card statement along with an viii-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you lot try to verify the payment method over again:

  1. Ostend which menu you want to verify.
  2. Cheque how long agone you tried to verify your carte du jour.
    • If less than 2 days: Wait up to 2 days.
    • If more than than 2 days: Cheque your carte statement. You should find a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Card is grayed out & says "bill of fare is ineligible"

You tin't use this carte du jour for this buy. Try to make the purchase again with a different card.

If the carte y'all desire to apply isn't listed, follow the on-screen instructions to add a new card.

Closed payments contour

Learn more about what to do if you temporarily or permanently closed your payments contour.

If you're still having problem, contact support.

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